Introduction
In this section, we will go over some questions and answers on troubleshooting for your device. The only equipment we provide support on this website is the Ingenico line-up, the POYNT terminals, the Talech Elo All-in Paypoint station, and the Epson TM-L90 / TM-T88Vi printers. All the paper roll related topics will go over specifics on short-cuts.
Troubleshooting:
1. What if the thermal paper roll sizes are too big?
Answer:
Unravel the desired length and recycle the unused portions on a new empty roll spool. If this is too time-consuming consider carefully next time the exact dimensions before purchasing new paper roll supplies.
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2. What if there is a paper jam?
Answer:
Open the cover, remove the paper jam and re-insert the new thermal paper roll.
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3. What if the cover falls off?
Answer:
Look at the connecting track guides. Re-insert the cover.
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4. What if the device I am using is frozen or has an error message(s)?
Answer:
Reset the machine. Press the yellow and # key if you are using the Ingenico devices at the same time for at least 5 seconds. You can also unplug the power completely and wait for 10 seconds. Restart the device. For the POYNT terminals hold the power button behind the device. If the Epson printer is frozen try removing debris inside, turn off the power and reset the device.
If hypothetically all the above fails, try contacting customer support for your current provider and get your device replaced. You would only want to do this as a last resort.
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5. How to feed the paper?
Answer:
Hold the yellow button for a few seconds for the Ingenico models ICT220/250 IWL220B/250G. On the Desk/Move/5000 models press the paper feed button. On most Talech and Epson devices, there is a feed button. The POYNT terminal is fed through options in the settings menu.
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6. Help! I am in Canada and I need thermal paper rolls for my debit machine fast! I ran out!
Answer:
Not to worry. Select your model and make of your debit machine or POS device on this blog such as the Ingenico tab located on the navigation bar. We provide support for these types of devices. Simply click on the type of thermal paper rolls that fit your budget and needs. Get the best price for your order. You can click on the image of the paper roll and click order. If you don't already have an Amazon account you can create one upon the order completion. You can make a safe and secure payment on Amazon. In addition to the above solution luckily we have an MSP office at Paystone that can supply you. You can reach me at my work email [My new Paystone email will be inserted here].
1. What if the thermal paper roll sizes are too big?
If hypothetically all the above fails, try contacting customer support for your current provider and get your device replaced. You would only want to do this as a last resort.
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